You need a requisition from your doctor or nurse practitioner for an exam. +more
You may have a requisition with our name and logo on it or you may have a requisition from another facility. As long as your requisition is for one of the services we provide, you may have the procedure completed at one of our clinics. Please do not forget to bring this requisition form with you on your exam day, as we will be unable to perform your exam without this valuable piece of paper. You can think of it like a prescription; your pharmacist needs this before filling your prescription. Just like a prescription, we cannot add or change the contents. If you feel that your requisition does not reflect the type of exam that you should be having, then please contact your doctor's office.
No appointment is required for most x-rays. Ultrasound and Mammography exams do require an appointment.+more
More complex, lengthy x-ray exams, such as skeletal surveys, may also require an appointment as these types of examinations can take up to 45 minutes. Please contact one of our clinics if you are unsure or to book an appointment. You should contact your doctor's office if you are unclear about the type of exam you require so you can understand the exam that has been ordered for you.
To ensure prompt service for patients, we ask for a minimum of 24 hours notice of a cancellation. This allows another patient to be called from our waiting list and moved into the earlier appointment. Cancelled appointments within 24 hours, as well as missed appointments or 'no shows', will be charged a cancellation fee.
Please show your BC Services Card or Care Card (Personal Health Number Card - PHN) at the front desk when you check in on the day of your exam. +more
The clinic staff need to verify that the patient ID on the CareCard matches the requisition form. Your MSP CareCard (or equivalent if from outside BC) will ensure that your medical information is accurately linked to your medical record. Family members bringing children for an exam will need to show the child’s CareCard.
Cost of Services:
There is no fee for the exam if you have active BC Medical Services Plan (MSP) coverage and your exam is being performed for medical purposes. +more
To ensure there is no cost to you, you will need to present your CareCard, and any of your family member's CareCards, upon arrival.
For out of province patients, excluding Quebec, please present the relevant health card. If you are a resident of Quebec, then you will pre-pay and request reimbursement by the Province of Quebec. If your exam is related to a WCB file or motor vehicle accident (ICBC) claim, then please let us know to ensure that the correct third party is billed.
Please Note: Examples of non-medically indicated exams are chest x-rays performed for school, employment or immigration purposes. Exams for non-medical purposes, for which no additional valid reason is provided, cannot be performed.
If you do not have active medical coverage, exams are subject to a billable rate as set by the Doctors of B.C. Payments can be made by cash, debit or credit card.
Please arrange to leave your children at home, or bring someone to watch them in the waiting room. +more
Children cannot be in the exam room for safety reasons. There are risks associated with radiation exposure and medical equipment and supplies can pose potential hazards to an unattended child.
If your child is getting the exam and needs help remaining still please have someone available to assist the technologist. Pregnant women cannot assist due to exposure.
Physician Access to Your Medical Information:
To ensure the security of your medical records, only the doctors involved with your care are provided access to your exam results. +more
Other people wanting access to your information, i.e., physiotherapists, chiropractors, etc., must obtain the reports and/or images either from you or from your doctor.
Referring physicians can access your reports and images from a secure web portal from their own office computers. In the rare case where a physician is unable to accommodate this, you may pick up a CD for your doctor and no fees will be charged. For security reasons, you will need to show ID (Driver's License or CareCard) so that we do not release your information to an unauthorized person. If you are unable to pick up your medical records, you can sign a release form allowing someone else to pick up the information on your behalf. These forms are available from any of our offices. You will need to remember to sign the form and provide a photocopy of your own ID and ensure that the person assigned to pick up your information has both of these required documents. This person will also need their own photo ID so that we can verify that this is the individual you have entrusted with your confidential records. This is also done for security purposes, to ensure that your personal health records are not being released to any unauthorized individuals.
Patient Access to Medical Information:
You can request access to your personal information from our records. A fee applies to this service. +more
Upon request, we will provide a patient (or the patient's legally authorized representative) access to his or her personal information from our records. A "Request for Access to Personal Information" form available at our clinics is required. We will provide a copy of the information within a maximum of 30 business days of receiving the completed form. In rare circumstances, we may need to extend the time for responding to your request.
BC's Personal Information Protection Act governs a reasonable administrative charge for access to your personal information. Please contact one of our clinics for the current fee schedule for these charges.
We are able to provide services to wheelchair patients providing the patient has the ability to transfer onto the x-ray table. Chest x-rays can be done with the patient remaining in the chair if the chair arms are removable. +more
Our examining tables position quite low and can accommodate up to 500 lbs. Technologists are not able to hold or lift patients as we do not have the safety equipment required. Immobile patients will need to bring assistant(s) or go to a hospital x-ray department where they have the equipment available to safely transfer. For more information please contact the clinic you are interested in visiting.
Change Rooms and Valuables:
Please leave valuables at home. +more
We provide private change rooms and gowns to patients as needed. Some exams do not require you to undress but you will likely need to remove all jewellery. We recommend that you leave these items at home as we do not have a secure area for valuables. Alternatively you can bring any valuables with you into the exam room.
Please do not use your cell phone in the clinic. +more
In consideration of others, and to help us complete your exam more quickly, we ask that cell phones are turned off while in our clinics. We do not allow the use of any outside video or photography equipment in the exam rooms as this can interfere with the technologist's ability to adequately complete the medical examination.
Each of our clinics has free parking nearby. +more